Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
BeWholeNG Privacy Policy
Last Updated: 01-12-25
Welcome to BeWholeNG.
At BeWholeNG, we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our services, platforms, or website.
By accessing or using the BeWholeNG website or services, you consent to the practices outlined in this Privacy Policy.
1. Who We Are
BeWholeNG ("we," "our," or "us") is a mental health and wellness organization providing therapy services, Employee Assistance Programs (EAP), wellness support, advocacy, and educational resources to individuals, businesses, and communities.
Our commitment to privacy aligns with:
- Nigeria Data Protection Regulation (NDPR)
- General Data Protection Regulation (GDPR) (where applicable)
- Global privacy and data security best practices
2. What Information We Collect
We collect information to provide safe, personalized, and effective mental health and wellness services. This includes:
a. Personal Identification Information
- Full name
- Email address
- Phone number
- Date of birth
- Gender (optional)
- Location
b. Account & Login Information
- Username
- Password (encrypted)
c. Service-Related Information
When you use our services (therapy, assessments, EAP, ambassador program, demo requests), we may collect:
- Mental health history (voluntarily shared)
- Appointment history
- Therapy notes (secured & confidential)
- Assessment responses
- Employee wellness data (aggregated & anonymized for organizations)
d. Technical & Usage Data
- IP address
- Device information
- Browser type
- Cookies and tracking technologies
- Pages visited, time spent, clicks, and interactions
e. Payment Information
- Transaction details (where applicable)
- Bank or card information (processed securely by third-party payment processors; we do not store card numbers)
f. Communication Data
- Emails
- Feedback
- Chat transcripts (only when used for support, not therapy sessions)
3. How We Use Your Information
We use your information to:
Service Delivery
- Provide virtual therapy and mental health support
- Tailor wellness recommendations
- Run EAP services and employee wellness dashboards
- Manage bookings, assessments, and follow-ups
Platform Improvement
- Enhance user experience
- Improve service quality
- Personalize content and resources
Communication
- Send confirmations, reminders, and updates
- Provide customer support
- Share relevant wellness content (you can opt out anytime)
Compliance & Safety
- Protect user accounts from fraud
- Comply with legal obligations
- Maintain clinical confidentiality standards
Therapy-related information is never shared with employers, partners, or third parties without explicit consent, except where legally required.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent (e.g., signing up for therapy or newsletters)
- Contractual necessity (e.g., providing purchased services)
- Legitimate interest (e.g., improving services)
- Legal obligation (e.g., record keeping)
- Vital interest (e.g., safety concerns in therapy)
5. How We Protect Your Information
BeWholeNG uses industry-standard security measures to protect your data, including:
- End-to-end encryption for sessions and sensitive data
- Secure servers and firewalls
- Regular vulnerability assessments
- Role-based access control (only authorized personnel can see certain data)
- Encrypted backups
Therapy notes and mental health records are stored securely and are accessible only to licensed practitioners.
6. Sharing Your Information
We do not sell or trade your information.
We only share data when necessary:
a. Service Providers
Trusted third-party vendors supporting:
- Payment processing
- Cloud storage
- Analytics
- Customer support tools
They are bound by strict confidentiality agreements.
b. Employers (EAP & Corporate Wellness)
Only aggregated, anonymized data is shared, never personal therapy details or identifiable mental health information.
c. Legal Requirements
We may disclose information if required by law or to prevent imminent harm.
7. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Remember preferences
- Analyze user behaviour
- Personalize content
You can disable cookies via your browser settings.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to processing
- Request data portability
- Restrict processing
To exercise any right, email: bewholeng@gmail.com
9. Data Retention
We keep your information only for as long as necessary to:
- Deliver services
- Comply with legal/clinical requirements
- Resolve disputes
Therapy notes follow standard professional retention timelines (typically 5–7 years, depending on jurisdiction).
10. Children's Privacy
BeWholeNG provides services for minors with parental or guardian consent.
We do not knowingly collect data from children without proper authorization.
11. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Privacy Policy
We may update this policy occasionally.
Changes take effect once posted on this page.
We recommend checking periodically for updates.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy:
- Email: bewholeng@gmail.com
- Whatsapp: +234 802 937 2996
- Address: 42, Montgomery Road, Yaba, Lagos, Nigeria